Refund Policy

Our promise

A song made just for someone should land. If yours doesn't, you're covered two ways: a free refinement to put it right, and a 30-day money-back guarantee if it's still not for you.

1. One free refinement, on us

Every order includes one free refinement round. If something isn't quite right — a detail, the tone, a line — just reply to your delivery email and tell us what to change, and we'll remake it. No extra charge.

2. 30-day money-back guarantee

If the song still doesn't move them, you can request a full refund within 30 days of delivery. We mean it: you don't need to prove anything beyond telling us it wasn't right.

3. How to request a refund

Email hello@songelle.com from the address you ordered with, within 30 days of delivery, and let us know you'd like a refund. We'll confirm and process it — no long forms.

4. How refunds are paid

Approved refunds go back to your original payment method via Stripe, usually within 5–10 business days depending on your bank or card provider. The base price and any Rush delivery fee are both refundable under this guarantee.

5. A note on digital, made-to-order goods

Because each song is created specially for you, it's exempt from the standard digital "cooling-off" cancellation rules once work has begun — but our 30-day money-back guarantee deliberately goes further than the law requires, so you're never stuck with something that isn't right. This policy doesn't affect your statutory rights as a consumer.